Pandora FMS announces brand unification with Pandora ITSM and Pandora RC

Pandora FMS, a leader in the Information Technology and Monitoring solutions market, is glad to announce that the unification of its brands, Integria IMS and eHorus, under the new names Pandora ITSM and Pandora RC, respectively, has been successfully implemented.

Pandora ITSM, formerly known as Integria IMS, represents Pandora FMS IT Service Desk and Service Management solution. It provides a comprehensive platform for managing IT incidents, issues, changes and assets, enabling organizations to improve the efficiency of their IT departments and deliver a superior service to end users.

Pandora RC, formerly known as eHorus, is the Remote Control solution from Pandora FMS. It offers a safe and effective platform to access and manage servers and devices remotely from any location in the world. Pandora RC becomes an essential tool for system administrators and support technicians looking to maintain the effective operation of their systems.

This significant advance reflects Pandora FMS’ commitment to further strengthen and consolidate its position in the technology solutions market, providing a more comprehensive and cohesive service and strategy for both its customers and partners.

Such brand unification will be completed across all Pandora FMS platforms, website and social media.

We would also like to underline that eHorus and Integria have always been part of Pandora FMS family, and this change does not alter our dedication to providing exceptional IT monitoring and management solutions.

“We are excited to see how Pandora ITSM and Pandora RC brand and products are further integrated into Pandora FMS. Pandora ITSM has always represented a compelling mission and value proposition in the field of IT service management“, – Sancho Lerena CEO of Pandora FMS. 

“For a long time, IT service monitoring, IT service management (ITSM), and remote control solutions have evolved independently, but now, under the Pandora FMS umbrella, we are exceptionally unifying these three areas.”

This brand unification reflects the trend in the technology industry towards the consolidation and simplification of product and service offerings, with the aim of improving the customer experience. Pandora ITSM and Pandora RC celebrate this achievement and are committed to continuing to excel in their respective fields.

We are committed to your satisfaction and look forward to exceeding your expectations in the future.

Media contact

newsline@newsline.es

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Madrid, 31 March 2023.- The technology company Pandora FMS has received recognition from
the prestigious marketplace G2. The company appears in 79 of the reports submitted, which gives
them a high rating based on the opinion of millions of specialists. Just to show the importance of G2, all Fortune 500 companies use it as a means of hiring software, as do 60% of Forbes Cloud 100
companies.

Pandora FMS appears in a total of 79 of these reports. In addition, in three of the sections it appears in, it is in third position. Specifically in the analyses of Rate Index for business monitoring, Mid- market Usability Index for business monitoring and Usability Index for business supervision. An overall score that the company calls an “unwavering commitment” for offering “high-performance” solutions.

To those three third places, we must add the presence among the ten best companies in seven
other categories of the report prepared by G2. Pandora FMS is at the top 10 of both the previous
sections as well as these:

• Index of Business Results for Business Monitoring
• Usability Index for Small Businesses for Application Performance Monitoring (APM)
• Business Ratio Index for Business Monitoring
• Ratio Index for Server Monitoring
• Mid-market Ratio Index for Business Monitoring
• Ratio Index for Log Monitoring
• Small-Business Grid® Report for Business Monitoring

The report prepared by G2 also awards 27 badges to Pandora FMS and "excellent" ratings in satisfaction and features in Enterprise Monitoring. Among others, 94% highlight the ease of doing business and compliance with requirements, and 98% point out that the product goes in the right direction.

The technology developed by the company, according to some of the evaluations expressed by G2,
works “in devices where all others fail”. The incident map created by the company “detects network failures, unexpected application shutdowns or bandwidth problems”, allowing you to “control everything” from the same computer.

In addition, based on the opinions of the professionals at G2, Pandora FMS is able to cope with data management in companies with more than 1,000 employees, supporting equally both small and medium-sized companies.

“We are delighted to receive this recognition from G2. It is a validation of our team´s efforts and hard work to deliver exceptional monitoring solutions and meet the needs of our customers”, explains Kornelia Konstantinova, Chief Marketing Officer at Pandora FMS.

The recognition of G2 and its customers on Pandora FMS technology reinforces Spain's potential in the sector, becoming a reference in monitoring system creation at an international level.

About Pandora FMS:
Pandora FMS is the total monitoring solution, which allows you to see and measure all kinds of
technologies no matter where they are: Cloud, SaaS, virtualization or on-premise: a flexible solution that unifies data display for full organization-wide observability.

With more than 50K installations in more than 60 countries, its customers include companies such as Telefónica, Salvensen, Prosegur, Repsol, CLH, Euskaltel, ADIF, Santalucía, Cofares, AON, El Pozo,
EMT, and other foreign companies such as Rakuten, Montreal´s underground, Nazareth University of New York, and the main hospital in Ottawa. Also, public administrations such as the Junta de Castilla-La Mancha, the Comunidad of Madrid, the Diputación de Barcelona and numerous municipalities in France, Portugal and Spain.

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Madrid, March 20, 2023.- A group of Spanish researchers have developed the new technology MADE, known as Monitoring Anomaly Detection Engine. The tool, powered by the technology company Pandora FMS with the advice of specialists in Artificial Intelligence of University Carlos III of Madrid, uses this cutting-edge technology to improve the data management of large companies and be able to alert in case of any unusual behavior. 

AI also allows the system itself to adapt to scenarios based on the data history. That way, the monitoring technology goes a step further by giving enough capacity to Pandora FMS to automatically improve issue detection. The announcement comes ahead of the 30th edition of the ASLAN 2023 Congress & Expo held in the capital that will bring together the biggest brands in the tech sector, as well as authorities and technology investors.

Monitoring systems are very common in different companies and public administrations. Its function is none other than to collect data in real time and allow more efficient management by sorting and processing it. The key with the use of Artificial Intelligence is that, despite the constant data collection, it is no longer a problem to adapt the rules of the system since it is done autonomously.

“Before, monitoring had manual rule configuration so that the system understood what was right and what was wrong with great precision. But by increasing the size of the data, the scenario becomes more complex”, explains Sancho Lerena, CEO of Pandora FMS. “What AI does is provide sufficient capacity for the system to readjust to the dynamics of the data. That is, over time adapt its definition of anomaly to be able to detect them”, highlights the expert.

MADE’s innovative technology is simple in its application, according to its developers. Thanks to the incorporation of Artificial Intelligence, the system takes into account variations related to the seasonality of the data, thus allowing predictions to be made that make decision-making easier. In addition, this model combines both the precision of manual configuration and the potential of automatic detection by algorithms.

The ASLAN 2023 Congress & Expo that will be held in Madrid on March 22 and 23 will take into account this new tool developed by Spanish technological experts. MADE, as they indicate from Pandora FMS, is viable and reliable for companies from different economic sectors and is expected to change the dynamics of monitoring systems.

Pandora FMS

Pandora FMS is the total monitoring solution, which allows you to observe and measure all kinds of technologies no matter where they are: Cloud, SaaS, virtualization or on-premise: a flexible solution that unifies data display for full observability of your entire organization.

With more than 50K installations in 55 countries, its customers include companies such as Telefónica, Salvensen, Prosegur, Repsol, CLH, Euskaltel, ADIF, Santalucía, Cofares, AON, El Pozo, EMT, and other foreign companies such as Rakuten, Nazareth University of New York, and the main hospital in Ottawa. Also, public administrations such as the Junta de Castilla-La Mancha, the Comunidad of Madrid, the Diputación de Barcelona and numerous municipalities in France, Portugal and Spain.

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